Essential selling skills for 2009 and beyond  

Who is this seminar for? This seminar is for owner/managers or key personnel of micro-enterprises. It will allow you to be more efficient and effective in selling your service or product, which will in turn, increase your sales.

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Seminar objectives:

• Provide participants with insights into the psychology of sales success and how to achieve exceptional customer care.
• Learn that selling today requires a different approach requiring enthusiasm and self-motivation to succeed.
• Learn new technical and professional skills, knowledge and attitudes including negotiating and handling objections.
• Become a fully professional and effective sales person by implementing the techniques learned including planning and hitting targets/budgets.
• Earn more and generate immediate and long-term bottom-line benefits for yourself and your company.

Seminar content:

• Introductory/basic personal and sales success concepts including WHY people buy.
• The NEW way to sell and build customer trust.
• Listening to customers and prospects to establish their needs.
• Understanding your competitors offerings.
• How to influence prospects and customers.
• Getting the “second sale”.
• Understanding different personality styles and temperaments of clients and prospects.
• Maximising and managing your time.
• Top customer care behaviours.
• Sales planning, budgeting and goal-setting for sales.
• Specific selling skills such as: Approaching prospects, Making presentations, Handling objections.